Braymore’s Privacy Policy

Privacy Policy for Braymore Delivery Company Ltd.

Effective Date: February 28, 2025

At Braymore Delivery Company Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us in accordance with the 10DLC (10-Digit Long Code) messaging requirements and other applicable privacy regulations.

1. Information We Collect

We may collect the following types of personal information from you:

• Personal Identification Information: Name, phone number, email address, and billing information (such as payment details).
• Job Information: Details related to crane rental, piano moving, and specialty moving services, including pickup and drop-off locations, schedules, and service preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To verify and confirm your scheduled pickup and drop-off times.
• To provide updates and follow-up information regarding your job, including notifications about any changes or issues that may arise.
• To communicate with you about job-related details and customer support requests.
• To improve our services and enhance customer experience.

3. Text Messaging

As part of our services, we may send you text messages using a 10DLC number. These messages are used to:

• Confirm pickup and drop-off times.
• Notify you about job progress and any required follow-up actions.
• Provide updates or reminders about scheduled services.

By providing your phone number, you consent to receiving text messages from us. Standard messaging rates may apply depending on your mobile carrier and plan.

If at any time you wish to stop receiving text messages, you can opt-out by replying “STOP” to any of our messages. We will promptly discontinue sending text messages upon your request.

4. Sharing and Distribution of Information

We do not sell, rent, or distribute your personal information to third parties for marketing purposes. Your personal information may only be shared with third-party service providers as necessary to complete the services you have requested (such as payment processing or communication tools), and we ensure that these providers adhere to appropriate data protection standards.

5. Data Security

We implement a variety of security measures to ensure the safety of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccuracies in your personal information.
• Request the deletion of your personal information, subject to certain legal limitations.
• Opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact information provided below.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Braymore Delivery Company Ltd.
320 Norfinch Drive, North York, Ontario, M3N 1Y4
Phone: (416) 749-2100
Email: info@braymore.ca